Welcome to Alpine Shop’s FAQ section. We’ve compiled answers to the most common questions about our adventure-ready apparel, shipping policies, returns, and more. If you don’t find what you’re looking for, our US-based customer care team is always ready to help at [email protected].
About Alpine Shop
Who is Alpine Shop’s target customer?
Alpine Shop caters to modern explorers who value versatile, seasonless styles that transition seamlessly from outdoor adventures to urban environments. Our customers appreciate high-quality apparel that combines functionality with timeless design.
What is Alpine Shop’s aesthetic?
Our brand embodies a clean, functional aesthetic with premium materials and attention to detail. We focus on versatile pieces that work across seasons and settings, from mountain trails to city streets.
Products
What types of products does Alpine Shop offer?
We specialize in adventure-ready apparel including:
- Outerwear: Coats and Jackets
- Tops: Longsleeves, Polo shirts, and Pullovers
- Bottoms: Pants
- Dresses & Skirts
- Accessories
- Shoes
Are your products suitable for all seasons?
Yes! We specialize in seasonless styles that can be layered and adapted for various weather conditions and activities. Our pieces are designed to transition smoothly between different environments and temperatures.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. Your financial information is processed securely and never stored on our servers.
Shipping & Delivery
Where does Alpine Shop ship?
We ship worldwide to over 100 countries, excluding some remote areas and parts of Asia. All orders are shipped from our headquarters in Montgomery, US.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking.
- Free Standard Shipping: Via EMS for orders over $50 USD, delivered in 15-25 business days after dispatch with basic tracking.
How long does order processing take?
We typically process orders within 1-2 business days. During peak seasons, please allow an additional 1-2 days for processing before your order ships.
Can I track my order?
Yes! All orders include tracking. Standard Shipping via DHL/FedEx includes detailed tracking, while Free Shipping via EMS includes basic tracking. You’ll receive tracking information via email once your order ships.
Returns & Exchanges
What is your return policy?
We stand behind our products and accept returns within 15 days of receipt for exchanges or refunds. Items must be unworn, unwashed, and in original condition with all tags attached. Return shipping costs are the customer’s responsibility unless the item is defective.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order number and reason for return. We’ll provide return instructions and address any concerns you may have.
How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Contact & Support
How can I contact customer service?
Our US-based customer care team is available via email at [email protected]. We typically respond within 24-48 hours.
Where is Alpine Shop located?
Our headquarters is located at:
74 Ranch Dr, Montgomery, US 36109
74 Ranch Dr, Montgomery, US 36109
Still have questions? We’re here to help you prepare for your next adventure. Contact us at [email protected] and our team will be happy to assist you.
Thank you for choosing Alpine Shop – delivering confidence for every adventure.