At Alpine Shop, we stand behind our adventure-ready apparel just as we stand beside our customers on every journey. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on the following items:

  • Shoes (due to direct contact with feet)
  • Polo shirts (considered intimate apparel)
  • Pullovers (once tags are removed)

Note: This does not affect your statutory rights for faulty or misdescribed items.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Alpine Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) for return/exchange: [Product Name(s), Size, Color] – Reason for return/exchange: [Please specify] – Preferred resolution: [Refund/Exchange for (specify alternative product)] I confirm that the item(s) are unused, in original condition with tags attached, and in the original packaging. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Please include this RMA number with your return package.

Step 3: Ship Your Return

Package your items securely and ship them to:

Alpine Shop Returns
74 Ranch Dr
Montgomery, US 36109

We recommend using a trackable shipping service as you’re responsible for the return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once we receive your return, our quality team will inspect the items within 3-5 business days. We’ll notify you via email once your return is processed.

Refund Information

Approved refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return. Please note:

  • Original shipping fees are non-refundable
  • Refunds may take additional time to appear in your account depending on your financial institution
  • For exchanges, we’ll ship your new item once the return is processed (additional shipping charges may apply)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside the United States:

  • You’re responsible for any customs duties or taxes associated with the return
  • Mark the package as “Returned Goods” to avoid additional charges
  • We cannot refund original customs charges

Need Help?

Our customer adventure team is ready to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.