At Alpine Shop, we’re committed to getting your adventure-ready apparel to you efficiently and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to accommodate your needs:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

2. Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

International Shipping

We ship worldwide (excluding Asia and certain remote areas). International customers are responsible for any customs duties or taxes imposed by their country.

Returns & Exchanges

We want you to love your Alpine Shop gear as much as we do. If you’re not completely satisfied, we offer a simple returns process within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unused, unworn, and in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Shoes (due to direct contact with feet)
  • Polo shirts (considered intimate apparel)
  • Pullovers (once tags are removed)

Note: This doesn’t affect your statutory rights for faulty or misdescribed items.

How to Return an Item

Step 1: Submit Your Request

Email our customer service team at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Details of items for return/exchange (product name, size, color)
  • Reason for return/exchange
  • Your preferred resolution (refund or exchange details)

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions.

Step 3: Ship Your Return

Package items securely and ship to:

Alpine Shop Returns
74 Ranch Dr
Montgomery, US 36109

Note: Use a trackable shipping method as you’re responsible for return shipping costs unless the return is due to our error.

Step 4: Return Processing

After we receive your return, our team will inspect items within 3-5 business days and notify you via email once processed.

Refund Information

  • Approved refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return
  • Original shipping fees are non-refundable
  • Refunds may take additional time to appear in your account depending on your financial institution
  • For exchanges, we’ll ship your new item once the return is processed (additional shipping charges may apply)

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside the United States:

  • You’re responsible for any customs duties or taxes associated with the return
  • Mark the package as “Returned Goods” to avoid additional charges
  • We cannot refund original customs charges

Need Assistance?

Our customer adventure team is ready to help with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.

Happy adventuring,
The Alpine Shop Team